Shipping and Returns
Shipping Rates in US Dollars
All domestic packages are shipped via USPS.
All international packages are shipped via USPS First Class Mail International. No tracking is available with this shipping method. If you would like to upgrade your shipping method to another postal service, include tracking, insurance, faster delivery, etc., please contact me before making payment. Additional charges will apply for these optional services. Upgraded shipping options will be calculated and you will confirm your shipping options and costs before making payment.
Delivery time is estimated between 5-10 business days for U.S. and approximately 3 weeks for international shipping.
Customs and import duties may be applied to International orders when the shipment reaches its destination. Such charges are the responsibility of the recipient of your order and vary from country to country. Contact your local customs office for details.
Shipping laws are different in each country. It is your responsibility to check with your Customs office to verify whether the country to which you are shipping permits the shipment of your products. Heritage Laserworks is not responsible for any direct, indirect, punitive, or consequential damages that arise from improper international shipping practices.
Heritage Laserworks charges sales tax for merchandise ordered on this web site based on the applicable state sales tax rate and the location to which the order is being shipped. Our company is located in Florida, therefore Florida residents will be charged state sales tax.
If at any time you are not satisfied with your purchase, please contact us at firstname.lastname@example.org and we will assist you in an exchange or refund.