Shipping and Returns
All domestic packages are shipped via USPS.
All international packages are shipped via USPS First Class Mail International. Tracking is included. If you would like to upgrade your shipping method to another postal service, include insurance, faster delivery, etc., please contact me before making payment. Additional charges will apply for these optional services. Upgraded shipping options will be calculated and you will confirm your shipping options and costs before making payment.
Customs and import duties may be applied to International orders when the shipment reaches its destination. Such charges are the responsibility of the recipient of your order and vary from country to country. Contact your local customs office for details.
Heritage Laserworks charges sales tax for merchandise ordered on this web site based on the applicable state sales tax rate and the location to which the order is being shipped. Our company is located in Florida, therefore Florida residents will be charged state sales tax.
If at any time you are not satisfied with your purchase, please contact us at firstname.lastname@example.org and we will assist you in an exchange or refund.